FAQ

RelaxSell support

FAQ

Clear answers, practical details and a real person ready to help.

FAQ

How much is shipping?

Shipping is free on every order, with no minimum spend.

How long does delivery take?

Orders are dispatched within 1–3 business days. Domestic deliveries typically
arrive within 3–7 business days after dispatch.

How do I know my size?

Our shoes are listed in US sizes 6–13, including half sizes. If you are between
sizes, we recommend sizing up for a more comfortable fit.

Can I change my order after placing it?

Contact us as soon as possible. If the order has not been dispatched we can usually
update the address or cancel it.

Can I return my order?

Yes — returns are accepted within 30 days of delivery. See our Refund Policy for the
full conditions.

How do I track my order?

We email a tracking number as soon as your parcel ships. You can also use our Tracking
Your Order page.

Do you ship internationally?

Yes. Delivery times vary by destination depending on carrier and customs clearance.

How do I contact you?

Email us anytime; we reply within 24 hours, Monday to Friday.

Free shipping · 30-day returns.
Orders ship within 1–3 business days with tracking. Questions? Email [email protected].
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